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12-20-2023 07:52 AM in
Samsung Apps and ServicesThis morning I woke up and turned on my tv to realize that there is no Samsung TV plus app. It used to always be the first thing that would open automatically, the first app in the Smart Selection. It literally is GONE. I have never had an app just disappear like that, more specifically the own company’s app for their free provided tv service which is WHY I purchased their TV. Let’s fix this Samsung. Please and Thank You
Solved! Go to Solution.
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12-20-2023 08:36 AM in
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12-20-2023 08:36 AM in
Samsung Apps and ServicesSame for me I woke and tv plus is just gone. I've reset everything, changed out cables, tried to manually update, reset TV and reprogrammed all the channels for air and cable. Yet nothing has helped. Still tells me Samsung TV Plus is not available and antenna disconnected. Which I've never had an antenna connect.
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12-20-2023 08:36 AM in
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12-20-2023 08:37 AM in
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12-20-2023 08:37 AM in
Samsung Apps and ServicesMe too! I tried a channel scan and even went so far as to do a factory reset (so now I have to re-log-in to ALL the other apps...). None of that worked. TV Plus is just GONE.
FWIW... the samsungtvplus.com internet site is working fine, so it's clearly a TV software problem.
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12-20-2023 08:38 AM in
Samsung Apps and ServicesGone on TV. Still working on phone and tablet.
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12-20-2023 08:38 AM in
Samsung Apps and ServicesYes, exactly the same thing happening with my 65”. Hopefully this is an update error. I’ll keep watching this thread.
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12-20-2023 08:38 AM in
Samsung Apps and ServicesJust spoke with Tech Support and they said there is an update being performed to the app. It is expected to take 24-48 hours to complete and their engineers are working on it as we speak.
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12-20-2023 08:42 AM in
Samsung Apps and ServicesThank you for the update. I'm glad to hear they're working on getting it back up and running soon.
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12-20-2023 08:43 AM in
Samsung Apps and Services