Original topic:

Samsung TV Plus disappeared.

(Topic created: 12-20-2023 02:42 PM)
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Jdoglill
Constellation
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Samsung Apps and Services

This morning I woke up and turned on my tv to realize that there is no Samsung TV plus app. It used to always be the first thing that would open automatically, the first app in the Smart Selection. It literally is GONE. I have never had an app just disappear like that, more specifically the own company’s app for their free provided tv service which is WHY I purchased their TV. Let’s fix this Samsung. Please and Thank You

2,454 Replies
Jeffreyz611
Constellation
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Samsung Apps and Services

Same here. It’d be nice if Samsung would respond or at least acknowledge the issue. 

Members_Xebf7gB
Constellation
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Samsung Apps and Services

All day without my normal channels. It gives me options to watch but then prompts me to download the app (I didn't delete it) but then won't download

Please fix Samsung! 

TXTrish
Asteroid
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Samsung Apps and Services
Same 😞 when I search for the app to download, it doesn't show up
Nikki_Evans
Cosmic Ray
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Samsung Apps and Services
Here is the message from Samsung......

We apologize for the disruption to your Samsung TV Plus service. We are aware of the problem and are working to restore availability of the app as quickly as possible. We apologize for the inconvience and appreciate your patience. Thanks for calling Samsung
TXTrish
Asteroid
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Samsung Apps and Services
Thank you!
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ThatBoothGirl
Asteroid
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Samsung Apps and Services

Thanks

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Humanoid73
Constellation
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Samsung Apps and Services

I know this is a US support site but where else do I go? I'm in Australia and both of my 2022 "The Frame" sets have also completely lost the Samsung TV App. I cannot restore it by restarting or trying to find the App. Both Tv's say they are at the latest available software.

ekellie
Constellation
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Samsung Apps and Services
Yea my samsung plus tv all channels disappeared when says install it does nothing.so annoyed
IvyGwen
Constellation
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Samsung Apps and Services
Same. I have been trying for hours
P2thaJ
Asteroid
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Samsung Apps and Services

Same problem. I initially got message saying the server was down. Spent about 2 hours trying to reinstall the app. Finally spoke to a representative who confirmed there is an issue that their Techs are trying to figure out and had no estimate on a resolution.