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Original topic:

Samsung TV Plus disappeared.

(Topic created: 12-20-2023 05:12 PM)
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Jdoglill
Constellation
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Samsung Apps and Services

This morning I woke up and turned on my tv to realize that there is no Samsung TV plus app. It used to always be the first thing that would open automatically, the first app in the Smart Selection. It literally is GONE. I have never had an app just disappear like that, more specifically the own company’s app for their free provided tv service which is WHY I purchased their TV. Let’s fix this Samsung. Please and Thank You

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supertoy
Constellation
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Samsung Apps and Services
Mine is out also
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PisePidgeon
Constellation
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Samsung Apps and Services
Ding
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KoochSr
Asteroid
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Samsung Apps and Services

According to Costco concierge who contacted Samsung, they are trying to resolve this problem. They were planning to have a local repair company come. That company called and stated they are getting a rash of calls on this issue. He called me back telling me they (Samsung) are working on the app. (?) Was all he knew at the time.

828Carolyn
Asteroid
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Samsung Apps and Services
Reply from Samsung
***UPDATE****
We are aware of the disruption to the Samsung TV Plus service and are working quickly to restore availability. If you have a Galaxy device, try the smart view feature to mirror the Samsung TV Plus app to your TV. We apologize for this disruption and thank you for your patience.
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userrDnd6WqxhE
Constellation
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Samsung Apps and Services

I'm having the same issues here as well.

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Oldman81
Constellation
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Samsung Apps and Services
I have reset the TV twice, it did not help.
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828Carolyn
Asteroid
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Samsung Apps and Services
It's a waste of time to reset
Samsung says ***UPDATE****
We are aware of the disruption to the Samsung TV Plus service and are working quickly to restore availability. If you have a Galaxy device, try the smart view feature to mirror the Samsung TV Plus app to your TV. We apologize for this disruption and thank you for your patience.
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Ahall724
Constellation
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Samsung Apps and Services

Mine too.. does anyone know if there is a fix for this yet? 

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jennifer67
Asteroid
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Samsung Apps and Services

YOU CAN USE THE APP ON UR PHONE AND CAST IT TO THE TV. GO FIGURE IT WORKS ON PHONES. S23 ULTRA I called Samsung at 6pm est time and I was told by automated service  I could optimize the call back feature and keep my place in line well ok it said estimated call back time is 4hrs. Lmfao and the chat bot **bleep** me off I'm 458th online. **bleep** soo I'm still not seeing this app plus my other apps disappeared so I reset my TV and had to go through the **bleep** set up sign in and passwords for all of them. Needless to say not only is the TV a piece of **bleep** so is the phones. I'm so done woth samsung anything. Both are about a year old if that. 

8pm NO UPDATE YET... THEY ARE STILL WORKING ON IT. 

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828Carolyn
Asteroid
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Samsung Apps and Services
Samsung site
***UPDATE****
We are aware of the disruption to the Samsung TV Plus service and are working quickly to restore availability. If you have a Galaxy device, try the smart view feature to mirror the Samsung TV Plus app to your TV. We apologize for this disruption and thank you for your patience.
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