JUMP TO SOLUTION Solved

Original topic:

Samsung TV Plus disappeared.

(Topic created: 12-20-2023 07:52 AM)
587720 Views
Jdoglill
Constellation
Options
Samsung Apps and Services

This morning I woke up and turned on my tv to realize that there is no Samsung TV plus app. It used to always be the first thing that would open automatically, the first app in the Smart Selection. It literally is GONE. I have never had an app just disappear like that, more specifically the own company’s app for their free provided tv service which is WHY I purchased their TV. Let’s fix this Samsung. Please and Thank You

JUMP TO SOLUTION
2,454 Replies
Nitroglycerin
Asteroid
Options
Samsung Apps and Services
How did u find out
0 Likes
Reply
Options
Samsung Apps and Services

They called Samsung. I asked, too 🙂

0 Likes
Reply
Samsucker
Asteroid
Options
Samsung Apps and Services

I chatted with the chief BOT. It said 24 to 48 for the 'outage " to be resolved with an "update". Going to be alot of "broken" Samsung product returned to stores over the next couple of days.

SavagePete
Constellation
Options
Samsung Apps and Services

We have 4 Samsung TIZEN TVs and only 3 of them had the Samsung TV Plus app deleted. One TV still works fine. So, how can the service be down? hmmm

Giinnaa1215
Constellation
Options
Samsung Apps and Services
Thought i was going cray cray 😜 😵💫 & did EVERYTHING under the sun to figure out where and what happened to Samsung TV plus .. it would've been NICE if we the people were informed b4 hand!
MCCQUILTS21
Asteroid
Options
Samsung Apps and Services

Have 2 SAMSUNG TVs, 1- 58" is 2yrs old, 70" is 2wks old. The new one has SAMSUNG Plus working. The 58" says it was deleted? Nope, no one here did it, ran possible diagnostics, off/on, connected to WIFI, Reset WIFI, looked for in apps, nope, tried to do UPDATE, bombed twice, not connected to cable, but it says I am, WEIRDER!

Search led me here, so I'm not alone in this. 

SAMSUNG post something for us! Then we know you are working on the issue.

 

yoyovir
Constellation
Options
Samsung Apps and Services
Me toooooo!!!!!!
JBel
Constellation
Options
Samsung Apps and Services

having the same problem. turned on the TV and Samsung TV Plus is gone.  all the other apps work just fine.  

jimmyweda
Nebula
Options
Samsung Apps and Services
Same here. Was watching Samsung TV app and it showed internet lost. Internet is fine so when connecting back Samsung TV app vanished. Not sure what's up.
usergy18BtDFQ3
Asteroid
Options
Samsung Apps and Services
Mine disappeared too. I can't find it when I search apps. It's just gone.