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Samsung health failing to track calories

(Topic created: 01-29-2024 08:45 PM)
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razgrizx
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Samsung Apps and Services
Has anyone experienced something like this? While at the gym, I tracked a workout for about 1 hour and 30 minutes but in the end the result was that I burned 0 calories. Do I need to just give it time to figure itself out? 
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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hello razgrizx, Welcome to the Community. We understand the concern with not seeing calories burned for your workout. 

Have you tried clearing the app cache for Samsung Health? https://www.samsung.com/us/support/answer/ANS00077611/

You can also try re-syncing your Samsung account between your devices.

For additional information on burned calories, take a look at this article: https://www.samsung.com/us/support/troubleshooting/TSG01003163/

For additional assistance, we recommend reaching out to the Samsung Health team by calling 1-855-795-0509.

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Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Hello razgrizx, Welcome to the Community. We understand the concern with not seeing calories burned for your workout. 

Have you tried clearing the app cache for Samsung Health? https://www.samsung.com/us/support/answer/ANS00077611/

You can also try re-syncing your Samsung account between your devices.

For additional information on burned calories, take a look at this article: https://www.samsung.com/us/support/troubleshooting/TSG01003163/

For additional assistance, we recommend reaching out to the Samsung Health team by calling 1-855-795-0509.

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