Samsung health failing to track calories

[razgrizx]

Has anyone experienced something like this? While at the gym, I tracked a workout for about 1 hour and 30 minutes but in the end the result was that I burned 0 calories. Do I need to just give it time to figure itself out? 

[Samsung_Moderator · Accepted solution]

Hello razgrizx, Welcome to the Community. We understand the concern with not seeing calories burned for your workout. 

Have you tried clearing the app cache for Samsung Health? https://www.samsung.com/us/support/answer/ANS00077611/

You can also try re-syncing your Samsung account between your devices.

For additional information on burned calories, take a look at this article: https://www.samsung.com/us/support/troubleshooting/TSG01003163/

For additional assistance, we recommend reaching out to the Samsung Health team by calling 1-855-795-0509.