Original topic:

Someone else is using my information

(Topic created: 10-23-2021 10:08 PM)
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deandoon13
Astronaut
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Samsung Apps and Services

its not my son someone elseis using my informationandmy son to help c11

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deandoon13
Astronaut
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Samsung Apps and Services
see someoneis using my phone and numberhelp me belowthey will hurt me
clbrz1111
Astronaut
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Samsung Apps and Services
Hmmm...I'm Scott in Flagstaff Who are you and where are you?
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Solution
SamsungRei
Community Manager
Community Manager
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Samsung Apps and Services

Thank you for reaching out. I certainly understand your concern. If you’re worried about your phone getting hacked, or if you think it may have been hacked already, there are some steps you can take to keep it safe. For example, you should only download apps using the Galaxy Store or Play Store and you shouldn’t click on malicious links in apps, texts, or emails. You can also keep your phone safe by running anti-malware apps and removing apps that are causing issues. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01209886/

It is also recommended that you change your account passwords.

If you are in danger, you should contact the authorities immediately.



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