Original topic:

Viewing software for SNH-V6410PN smartcam; app no longer supported

(Topic created: 07-10-2024 01:28 PM)
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CamasDon
Constellation
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Samsung Apps and Services

What viewing software that is compatible.  Wisenet reports incompatibility in July 2024. 

131 Replies
meself
Honored Contributor
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Samsung Apps and Services
There's different versions as noted here don't think it was all at once but as seen since that date
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LesDiesel
Constellation
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Samsung Apps and Services

May 1st Samsung transferred the management of the anpp over to Wisenet. Which then ended the app for the last camera on Jan 1 2025. On that date all cameras were rendered useless for all versions of the app.

useryGigFif9ho
Constellation
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Samsung Apps and Services

I have 5 and was told they would work with echo dot or Samsung smart things. Not true!!!!!!!

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userPHqbE6X3xs
Constellation
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Samsung Apps and Services

It's completely a joke. I have 6 cameras and they just bricked them all. šŸ˜ 

user_js
Constellation
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Samsung Apps and Services
If no solution is offered it's lawsuit time.
mjdrejer
Constellation
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Samsung Apps and Services

Ha ha

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raylasin
Constellation
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Samsung Apps and Services

I have 6 SNH-V6410PN smartcams and I can no longer use them so, SAMSUNG, what can you possibly suggest we do to support our smartcams?

 

userIjLCWKuuJT
Constellation
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Samsung Apps and Services

so what will I do with this useless camera now the app is not supported can anyone in Samsung company tell us the solutions?

neo70
Asteroid
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Samsung Apps and Services

Exactly, just as the notice on the SmartCam+ app has been saying for the last 2 or 3 weeks, my 4 V6414 cameras no longer work with the app.  

I was greeted to black preview screens where they used to be on Monday...  Bricks...  Absolutely no help from Samsung.

I have been searching Google Play for another app to use but none of it makes any sense...  No idea how to connect these to a different app.  

I hope someone who is more tech savvy than I can figure this out and posts the solution somewhere on the web.  I guess I'll just have to wait until this happens.

ELOW
Constellation
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Samsung Apps and Services

Yup, I have 6 of these cameras that I accumulated over time as I absolutely love them!!  Now they are all bricked.  Wisenet notice said "we can't support anymore due to low usage" is a total **bleep** - a lot of people here are users. You can't just pull the rug under us !   SAMSUNG - your reputation is on the line. DO SOMETHING!!! If not, like one of the users chimed above, I will never buy Samsung TV, phones, etc!