Viewing software for SNH-V6410PN smartcam; app no longer supported

[CamasDon]

What viewing software that is compatible.  Wisenet reports incompatibility in July 2024. 

[usertVDRuM01dc]

I purchased 4 of these cams in 2022 for my house Samsung and Wisenet have bricked all of them with the last update. I have an older Foscam that still works and is older than the Samsung ones are you kidding me?

[Dominique36]

Hello it would be relevant for Samsung to provide any solution for customers to continue using their expensive caméras before obsolescence 

Tks

[JWF1]

Right now there is no fix. I purchased 3 of these from Costco 3 to 5 years ago. I talked to Costco and they will reimburse me. I am trying to get Costco to go back to Samsung and discontinue their product line in all stores if they don't resolve this issue. Imagine having one of their TV's or Washer and having it turn off telling you it used up its hours! No more Samsung for me. 

[userahCBPm9aMD]

This is ridiculous.  They sold the cameras while promising certain capabilities, and now they no longer provide those capabilities.  they should be providing free upgrade to comparable cameras which they do support.

[userYZGV4nXQaj]

Crazy that Samsung would make a product obsolete without offering an alternative considering that this camera was still being sold up until a few months ago. My two SNH-V6410PNs have been working great for 7 years now until my iPhone app auto-updated. Unfortunately Apple doesn't offer a way to rollback to older versions (I think).

The cameras work with the link share by a previous commenter (have to run Edge in IE compatibility mode but the configuration expires after 30 days so have to set up again) but it's also a matter of time I guess before this goes away too.
https://www.samsungsmartcam.com/web/

Samsung really needs to find a way to address this situation!

[mjdrejer]

It is symptomatic for this very sad story, that the Wisecom website recommends using Internet Explorer; a browser that  was discontinued more than a decade ago and stopped being supported by Microsoft in 2022.

Reference to this link: https://www.samsungsmartcam.com/web/

[mutantcamel]

I was previously able to view my smartcam using this website, but I'm unable to access it live anymore

I'm unable to run IE in admin mode, It asks me if I want this app to make changes to my device,  I select yes and it closes the webpage down every time

Any ideas of how I can stop this from happening?

[mutantcamel]

Previously I could login to view my smartcam live via this link, but I'm no longer able to get it to work, it keeps asking me to run in Admin Mode and I get the message do you allow this app to make changes to your device? I click yes and it closes the web page down!

Any ideas what I can do to stop this from happening?

[CundyT]

Samsung might have permanently lost my business over this one - I’m moving to a competitor camera system for both of my locations, as there’s no logical reason why a legacy camera platform cannot be supported by a legacy build of the app at the consumer’s discretion. Forced obsolescence- especially for a perfectly functional device that was $130 a pop not that long ago - is not a great look. 

I purchased mine through Amazon, who still lists this model for sale with Prime shipping, and don’t have any solutions or offers for customers outside of return or warranty periods. That’s expected, of course, but a neat reminder that unless the brand supports their product, you’re SoL.

[PAD1]

I too am impacted by this stupid action and now have expensive paperweights and a compromised security solution. The stress & anxiety  is killing me. Am speaking with one of our lawyers on a no win no fee class action, probably small recompense for many after legal costs yet it does chase Samsung for a collective cost for our losses and hold them to account, plus the negative publicity will suck for them. Maybe they will be motivated to provide and communicate  a solution.  Am meeting with the junior on the brief and will repost their details next week.