Solved: Voicemail lag - Samsung Community

zia1 · ‎12-30-2022

I'm unsure of what's going on with my voicemail, I'm not receiving them timely unless I manually refresh. If I'm unaware that a vm should be there, occasionally it won't show notification for several hours or until the next day.

Has anyone else had any problems like this?

TacPowers · ‎01-11-2023

No, I went into a Verizon store and they recommended downloading an app to turn off 5G...that didn't work. I just did the reset by myself. All you have to do is go into Settings, General Management, and Reset. Then I hit the Reset All Settings option. Do NOT hit the Factory Data Reset. You don't want to reset the ENTIRE phone, just some of the settings to see if it helps. I still check my voicemail after some calls to see if it is not working...but, so far, it seems like it has been better. I can't guarantee anything though. But, hitting the reset all Settings button will not lose anything on your phone. That is what I was worried about, but it is okay. Good luck.

View solution in context

TheRev3 · ‎01-09-2023

I had some issues with Xfinity visual voicemail on my S22 Ultra, so an Xfinity tech told me to go to settings, general management, reset, and to reset network settings. I did that and went to my voicemail icon and it came up that the app wasn't supported by this device and to close the app, open the app Samsung that came on it, then delete the Xfinity app. I cannot find the Samsung app anywhere in either the Galaxy or Play Stores. I'm reduced to dialing *86 and entering a code to hear them. Where is the Samsung app that I can tap open? And why can't I have visual voicemail on this phone?

zia1 · ‎01-10-2023

This may be a silly question. Do you have a subscription for visual vm?

TacPowers · ‎01-11-2023

I've had the same thing happen with my S22 Ultra...people call me, I see that I have a missed call, but no indication that they left a voicemail unless I refresh my voicemail...complete junk...my S9+ never had this problem.

TacPowers · ‎01-11-2023

The only thing I have done that "seems" to be helping is I went in and did a reset...not a reset that completely wipes everything, but a full reset that does everything else...that has seemed to help so far

zia1 · ‎01-11-2023

You went into a Verizon and they did that?

TacPowers · ‎01-11-2023

No, I went into a Verizon store and they recommended downloading an app to turn off 5G...that didn't work. I just did the reset by myself. All you have to do is go into Settings, General Management, and Reset. Then I hit the Reset All Settings option. Do NOT hit the Factory Data Reset. You don't want to reset the ENTIRE phone, just some of the settings to see if it helps. I still check my voicemail after some calls to see if it is not working...but, so far, it seems like it has been better. I can't guarantee anything though. But, hitting the reset all Settings button will not lose anything on your phone. That is what I was worried about, but it is okay. Good luck.

Original topic:

Voicemail lag

1 Solution