JUMP TO SOLUTION Solved

Original topic:

Dead spot on Galaxy Tab A 9

(Topic created: 06-12-2021 09:05 AM)
user1vx0htQU3d
Asteroid
Options
Tablets

Hi - my Tab A 9.7 hs a round dead spot on the right edge halfway down. I recently got a new case/cover that has a strap to close. And that - coincidentally - is where the round spot is. 
Is there a fix for that? 
Thank you - 

1 Solution


Accepted Solutions
Solution
LongHiker
Samsung Care Ambassador
Options
Tablets

@user1vx0htQU3d 

"will the dead spot go away or is it truly dead?"

Take the case off. It should work properly with the case off. 

View solution in context

0 Likes
Reply
6 Replies
LongHiker
Samsung Care Ambassador
Options
Tablets

@user1vx0htQU3d 

If the case has a magnet in that location, it would be the cause of the issue. 

user1vx0htQU3d
Asteroid
Options
Tablets
  • that's what I was thinking. WHY Would someone make a case that clearly jacks up the device??!!??? 
  • will the dead spot go away or is it truly dead? 
  • thank you! @LongHiker 
0 Likes
Reply
Solution
LongHiker
Samsung Care Ambassador
Options
Tablets

@user1vx0htQU3d 

"will the dead spot go away or is it truly dead?"

Take the case off. It should work properly with the case off. 

View solution in context

0 Likes
Reply
user1vx0htQU3d
Asteroid
Options
Tablets

Well yep that worked. Duh. 
Still think it's stupid to have a magnet that can damage the very thing it's meant to protect! lol. 
Thanks again for taking the time to reply. 
Have a great day

 

0 Likes
Reply
TheGalaxy
Neutron Star
Options
Tablets
Please attach picture
0 Likes
Reply
user1vx0htQU3d
Asteroid
Options
Tablets

I left the little tab/magnet thingy 'off' overnight and the dead spot isn't dead anymore. I may just cut off the flap closure that's got a magnet in it. TY