I purchased a new Samsung S7 Plus that came with a defective S pen. Unfortunately I was told it was under warranty and was transferred multiple times. They were going to ship a new S Pen.
They lied. A different person reached out to me a few days later and told me my tablet just passed the 30 days and the tablet is no longer covered. I had to purchase a new S pen at full retail.
If you have a US product and are using it in the US, the warranty for the Tab, S-Pen and accessories is 1 year from the date of purchase of the tab, not 30 days.
If the above is the case, you should call back or reach out to support by private messaging a moderator here: @Samsung Moderator Click this and select the message option.
** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.
Bill --- Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
If you have a US product and are using it in the US, the warranty for the Tab, S-Pen and accessories is 1 year from the date of purchase of the tab, not 30 days.
If the above is the case, you should call back or reach out to support by private messaging a moderator here: @Samsung Moderator Click this and select the message option.
** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.
Bill --- Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
