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09-24-2020 04:44 PM in
TabletsWHY CAN'T I ENROLL IN SAMSUNG CARE +? |
The product itself is great. I pre-ordered tab s7+ and realized that i didn’t add the samsung care+ after i made a purchase. On the very same day, i talked to one of the samsung agents through the chat support and was told that I can add it through samsung membership app once i got it delivered(i could've canceled it at this point). it turns out, it cannot be done through the app - there is no "content card" or "eligibility check". i did the remote support with another Samsung agent but they were not able to find it in the app. i called the samsung care + team and the representative said i can't add the samsung care + without much of an explanation. It doesn't make sense but "that's how it is" is what i have been told. Terrible experience with the customer care. |
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09-24-2020 06:35 PM in
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09-24-2020 06:18 PM in
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09-24-2020 06:25 PM in
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12-02-2020 02:34 PM in
TabletsJust return it and rebuy
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03-27-2021 08:48 PM in
Tablets![Samsung Moderator Samsung Moderator](/i/rank_icons/moderator.gif)
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03-28-2021 10:05 AM in
TabletsAn Accepted Solution has been marked, and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. We understand the solution marked may not be a solution for everyone, If you have a separate concern or question, feel free to Private message a moderator or post a new thread with additional details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed in order to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a new post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the community!
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09-24-2020 06:48 PM in
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09-24-2020 06:55 PM in
Tablets![](/skins/images/999EAD07434AFE1BF91E6F8B8F199A3C/responsive_peak/images/icon_anonymous_message.png)