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Asteroid

Re: My galaxy book cannot turn on

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Someone taught the followings and it works:

Press and hold the Volume down button and Power button at the same time for about 10 seconds.

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Constellation

Re: My galaxy book cannot turn on

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I'm having this same problem. Where you able to get yours to work? I tried the power button and volume down thing but it did not work. The screen stays black. 

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Constellation

Re: My galaxy book cannot turn on

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I am also having the same problem.... Black screen and it will not turn on, even when the light stays solid blue the screen still wont turn on. I also tried the volume down and power button for 10 seconds and still nothing worked. Let me know please

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Samsung Moderator
Samsung Moderator

Re: My galaxy book cannot turn on

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Before getting started make sure you have a good power outlet, and that any external monitors you may be using are properly connected, powered on, and on the correct source.

 
 
Check the power supply.
This applies to desktop and notebook PCs. Remove the power cable from the PC and plug it back in.  It should be firmly connected with no significant movement. Make sure it is plugged directly in to a known good wall outlet, we want to avoid power strips for testing purposes.

If your laptop has a removable battery, remove it briefly and reinsert it. If your battery cannot be removed, it may have been electrically disconnected for travel and shipping purposes, however, connecting the charger will reconnect it.

 

Press and hold the power button.
You may need to hold the power button for up to 30 seconds, but feel free to release it if the PC powers on.

 

Check for activity.
Look at the status lights. Notebooks should see a light on the charger and on the chassis.  Desktops will typically have a light near the power button, or close to where the power cable plugs in.

Listen for fans blowing, or the hard drive spinning.







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Constellation

Re: My galaxy book cannot turn on

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Having the same issue without a solution.

 

On 5/13 decided to complete all the system and Windows update. After all the downloads it reboot, however watchinf further it is stuck in a reboot loop. The Samsung logo appears as if to turn on and then black scree. Then repeats for hours until I hold the power button. The only other logo to appear is the battery to indicate powere level. 

 

When turning on have the soft blue light, which then goes to darker blue, but when the screen goes black I have no lights.  Have tried holding thr power and volume down for all different durations of time. Nothing has worked. Has anyone else having issues with the latest updates?? Model SM-W720

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Constellation

Re: My galaxy book cannot turn on

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I'm having the exact same problem. everytime i plug it with charger, it only shows up the battery icon and it's still won't turn on. Did you already fixed this issue. please let me know

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Samsung Moderator
Samsung Moderator

Re: My galaxy book cannot turn on

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@userosHY9TpZJE     We are sorry to hear about this. Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: My galaxy book cannot turn on

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My Galaxy book 10.6 doesn't charge. The battery always showed 1% yesterday and would shut down if charging cable is removed. Today it's showing 0% and wouldn't turn on even if connected to a charger. 

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Constellation

Re: My galaxy book cannot turn on

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I can't even get the battery icon to show.

 

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Samsung Moderator
Samsung Moderator

Re: My galaxy book cannot turn on

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We are sorry to hear about this. Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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