Original topic:

S9 ultra bent frame

(Topic created: 09-11-2024 08:55 AM)
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Magisteric
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My product experienced a bent frame like many others.

The issue I have is that while under warranty Samsung wants me to pay for the repair...
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GaryB82
Galactic Samsung Care Ambassador
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Sorry, but physical damage is normally not covered under the factory warranty


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Magisteric
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Thank you for the normally. I would have no problem if I damaged the tablet. In this case normal use provoked the damage. I.e. the product damaged itself. Was it overheating? Was the battery expanded? I do not know. But since under normal use the frame bent itself I expect to be covered by the warranty.
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bill-e
Cosmic Samsung Care Ambassador
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Can you post a picture of the bent frame wo that maybe we can identify a possible cause. 

You can't blame warranty support for assuming that "bent" is a physical, not covered defect.  Maybe someone can find a smoking gun in the picture. 

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Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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Magisteric
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Hope you can see. No damage to screen. Photoroom-20240901_091916_1000027507_1725196760.png
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Magisteric
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See how symmetrical. And also many reports of identical issues from other customers
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bill-e
Cosmic Samsung Care Ambassador
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I see, is there any screen separation... Which usually indicates an expanding battery?

Do you have a Ubreakfix location near to you where you can bring it to have it evaluated first to see if it's covered or not? 

 

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Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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Magisteric
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It is within your own people tts?
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Magisteric
Asteroid
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I called provided photo then sent it and been called to pay for the repair...
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