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SM-T850 Stuck on charging icon

(Topic created: 12-29-2021 11:34 AM)
DougHeff
Astronaut
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Tablets
My SM-T850 9t Samsung tab a 10.1 2016 tablet is stuck in the charging icon after a minute it starts to blink shuts off and then repeats I can't power it on 
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MsBri1
Neutron Star
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Tablets

Hello, I would encourage you to check the charger and cord for the tablet and even use a different charger altogether if needed. I would definitely try to enter safe mode on the tablet and see if that can alleviate the issue- https://www.samsung.com/us/support/answer/ANS00062983/ is the article for safe mode. Regrettably, if this does not correct the concern we will suggest sending the tablet in for service and if you are out of warranty, you can use this link https://www.samsung.com/us/support/service/ to find a service center in your area or private message me https://bit.ly/3p4UuiW with your full model and serial number to review service options. 


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Solution
MsBri1
Neutron Star
Options
Tablets

Hello, I would encourage you to check the charger and cord for the tablet and even use a different charger altogether if needed. I would definitely try to enter safe mode on the tablet and see if that can alleviate the issue- https://www.samsung.com/us/support/answer/ANS00062983/ is the article for safe mode. Regrettably, if this does not correct the concern we will suggest sending the tablet in for service and if you are out of warranty, you can use this link https://www.samsung.com/us/support/service/ to find a service center in your area or private message me https://bit.ly/3p4UuiW with your full model and serial number to review service options. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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