JUMP TO SOLUTION Solved

Original topic:

Samsung Chromebook pplus v2 battery not turning on and holding charge

(Topic created: 05-25-2021 02:51 AM)
userVbloMfVgJR
Astronaut
Options
Tablets

My Samsung Chromebook plus v2 worked fine for 5 months and one day suddenly battery died and it wont charge despite using multiple chargers and doing hard reset etc.

1 Solution


Accepted Solutions
Solution
SamsungLarry
Community Manager
Community Manager
Options
Tablets

I'm sorry to hear this, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01110727/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
1 Reply
Solution
SamsungLarry
Community Manager
Community Manager
Options
Tablets

I'm sorry to hear this, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01110727/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply