I'm sorry to hear this, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01110727/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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