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Samsung Galaxy Book w620 stops charging at 70-80%

(Topic created: 04-03-2021 11:11 PM)
userjMPluTTi9F
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Said device stopped charging at 82% at first but still shows that it's plugged in. The next day it stopped charging at 73% but still also shows that it's plugged in. Pls help!

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SamsungLarry
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Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01110727/ If this does not help I recommend letting a service technician have a look. As we would like to Gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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SamsungAl
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Are you using the original charger that came with the device? How long have you had it?


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userjMPluTTi9F
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Yes i am using the original charger that came with the device to check. And its still working as I have tried it on another samsung device. I've had since 2016 but I don't overuse it and dont use it while charging. It just happened like that

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SamsungLarry
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Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01110727/ If this does not help I recommend letting a service technician have a look. As we would like to Gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







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SamsungLarry
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An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!







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