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Samsung Tab A SM-T380 - RED SCREEN

(Topic created: 10-18-2023 11:23 AM)
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Venusrising
Asteroid
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Tablets

When I'm reading my Kindle books on my tablet, at least once a day, when I turn a page in my book, my screen becomes completely red.   I've tried restarting my tablet, but it continues to happen.  The question is this caused by a tablet problem  or is it a Kindle problem?! I don't know whether to contact Kindle or buy a new tablet.

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bill-e
Epic Samsung Care Ambassador
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Submit a bug report to Kindle. 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV

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Rayzer
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I have an older SM-T510, and I just installed Kindle on it to try it out for you. I usually use another reader, but I've got a couple of books I bought from Amazon also.
I installed it, and I didn't have any browsing problems.
I'd try clearing the cache and reinstalling the kindle application to see if that works. Interesting that it's displaying red. Does it lock up? Any other applications giving you problems? I got a new S9 Ultra but I still like my old tab A for reading the paper. I just wish I could use the edge panel to take screen clippings to transfer to my other devices. Does yours have the screen selection in the edge panel? 🤔
Venusrising
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I only have the problem when I'm reading a book on Kindle.  It doesn't happen under any other application. I'm hesitating to uninstall & reinstall my Kindle app. Will all my books be safe?

 I'm not sure what you mean by an edge panel.

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bill-e
Epic Samsung Care Ambassador
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Tablets

Submit a bug report to Kindle. 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV
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Venusrising
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So I ended up contacting Kindle and they are helping me. Want you to know they gave me a long instruction on how to uninstall and reinstall Kindle as part of the solution.   Thanks for your help.

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