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Original topic:

Tab A8 mic not working on zoom or messenger video calls

(Topic created: 06-10-2021 05:36 PM)
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user8wo5fLkKDr
Asteroid
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Tablets

hi folks

Having previously worked fine suddenly no one can hear me in a zoom or messenger call.  I've checked all the obvious settings and i wasn't muted.  The mic is working in all other scenarios - recording videos, making a voice call via messenger - but not on either of the video calls.

Can anyone help?

60 Replies
Anonymous
Not applicable
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If all of you will add the requested information here, it will help the engineering team isolate the problem.

 

Model Number:

Android Version:

Software Build #:

Zoom Version:

Messenger Version:

userBoJuahqOFk
Asteroid
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Tablets

I have the same problem as well since I had updated the last version.

The mic isn't working on most of the apps such as Zoom, Messenger, Due , Pubg ,so please try to fix your last version. I want to study on Zoom please 😩  I really fed up with this problem.

Tab A 2019

Model Number:SM-T290

Android Version:10

Software Build #QP1A.190711.020.T290XXU3BUE1.

 

I hope you can fix it as soon as possible 

usernaUZM33F3w
Asteroid
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Tablets

Model Number: SM-T290

Android Version:10

Software Build #:QP1A.190711.020.T290XXU3BUE1

Google Meet version:45.0.328626805

 

My daughter has the latest version of Zoom and Skype on her tablet, reporting same issue. Same Model/Software.  So it's pretty global to any 'voice communications' type app.

 

All permissions for those apps are set to allow Mic.  Problem started immediately after installation of the patch to T290XXU3BUE1.

userc8JlH2x7jv
Asteroid
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Tablets

Same problem here except that Skype and Zoom are the apps that are failing. Haven't tried webex yet, can't further annoy clients; this is a critical issue! Here's the info:

Model Number: SM-T290

Android Version: 10

Software Build #: QP1A.190711.020.T290XXU3BUE1

Zoom Version: 5.6.6.2076 (latest)

Skype Version: 8.72.0.94 (latest)

John668
Asteroid
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