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Original topic:

Tab A8 mic not working on zoom or messenger video calls

(Topic created: 06-03-2021 09:05 AM)
user8wo5fLkKDr
Asteroid
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Tablets

hi folks

Having previously worked fine suddenly no one can hear me in a zoom or messenger call.  I've checked all the obvious settings and i wasn't muted.  The mic is working in all other scenarios - recording videos, making a voice call via messenger - but not on either of the video calls.

Can anyone help?

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userBoJuahqOFk
Astronaut
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Tablets

I have the same problem as well 

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Anonymous
Not applicable
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Tablets

Model Number: SM-T290

Android Version: 10 (One UI Core 2.1)

Software Build #: QP1A.190711.020.T290XXU2BUE1

Zoom Version: 5.6.6.2076

MS teams Version: 1416/1.0.0.2021055001

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usernM7r5A6elF
Constellation
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Tablets

Samung Tab A 2019

Model Number:SM-T290

Android Version:10

Software Build #QP1A.190711.020.T290XXU3BUE1

Messenger Version: 315.0.0.13.119

 

I updated my tablet and my video & voice call all failed. Later that day I used my mother tab A (same model) without the update and my mother's tablet worked fine !

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user67YBU9iOip
Cosmic Ray
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Tablets

Samsung Tab A 2019

Model Number:  SM-T290

Android Version: 10

Software Build #:  QP1A.190711.020.T290XXU3BUE1

Google Voice Version:  2021.05.03.372153895

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user9Z453qTMCJ
Constellation
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Tablets

Same problem here. Internal mic only working local (recorder) but not for zoom ect. External mic (headset)  is not working at all

Tab 8 2019

SM-T290

android 10 (update juni 2021)

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user8wo5fLkKDr
Asteroid
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Tablets

Come on Samsung this is taking far too long to put right and you've cost us money.  I started this thread days ago and there are so many people affected.  Like I said at the beginning and everyone else has reiterated it was your update that messed everything up.  Please fix it.

Galaxy Tab A8 2019

Model Number: SM-T290

Android Version:10

Software Build #:QP1A.190711.020.T290XXU3BUE1

Zoom: 5.6.6.2076

 

userbVzwLKi4ad
Astronaut
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Tablets

Same problem, need it sorted as soon as possible because I teach on zoom.

Galaxy Tab A8 2019

Model Number: SM-T290

Android Version:10

 

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usernaUZM33F3w
Asteroid
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Tablets

I have 3 Tab A (2019) for the wife and kids.  All 3 experiencing the exact same issue only after upgrading to the latest security patch.

 

The Mic no longer works in 'communications' apps (Google Meet, Skype, Zoom, etc...).  

 

According to a Reddit thread, this isn't unique to me.  

https://www.reddit.com/r/GalaxyTab/comments/ns50we/samsung_tab_a_2019_t290_microphone_not_working/

 

I've confirmed it's absolutely the patch that causes this as I didn't upgrade 1 tablet.  I tested Meet and Zoom on that tablet and it worked just fine.  I upgraded it and then those apps no longer worked (the microphone doesn't work in those apps).

 

I've tried the obvious things- making sure the app permissions allow it to use the mic, restarting, making sure the apps are up to date, resetting the tablet's data, etc...  But the culprit seems to be that upgrade to T290XXU3BUE1/T2900XM3BUC1

userc8JlH2x7jv
Asteroid
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Same here. Other folks in this community are reporting it under another topic

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useruCK78p15vA
Asteroid
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Hello. Had this problem yesterday on 2 of our tablets. Fixed it by downgrading. Used ODIN software, samsung usb driver and firmware from 2020 (whatever could find). All found on the web for free. Do not have all links on me right now. Just Google it.

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