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Original topic:

Clicking/grinding sound during impeller motion

(Topic created: 12-28-2023 01:46 PM)
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cherju
Constellation
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Washers and Dryers

Uploaded the sound here. 6 months old washer. Very loud. Rebalanced multiple times. 

https://www.youtube.com/watch?v=mpqkeWH8VYk 

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
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Washers and Dryers

Hello and thank you for reaching out to our Samsung Community team. I definitely understand you concern regarding the noise you've reported coming from the washer. 

I would like for you to review this article- https://www.samsung.com/us/support/troubleshooting/TSG01001985/ as it is very resourceful for this matter. 

 

We also ask for you to ensure you're selecting the correct cycle for the clothing being washed as well as to inspect the washer's drum for any foreign objects. The washer is still within the warranty being that it is 6 months old, and we can assist with submitting a service request to have a technician inspect the washer for any possible defects. 

 

To proceed with the service aspect, please contact us directly using any contact method listed below:

Online- https://www.samsung.com/us/support/service/

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number.