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Dryer model DV45H63J0EG/A3 does not start

(Topic created: 07-30-2022 03:56 PM)
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Washers and Dryers

Purchased just over 1 year ago,  and it does not start.  All lights and controls function as they should, but drum and heating element do not turn on.  Unplugged for 10 minutes with no change,  no codes present,  and timer begins countdown upon cycle start.  Door alarm still functions "during cycle", but the cycle does not physically begin. 

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Samsung_Moderator
Community Manager
Community Manager
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Washers and Dryers

Hi there! I definitely understand the need for a functioning dryer. It sounds like you've already checked most of the troubleshooting we would recommend for this. According to the following guide, the only other thing to check would be the child lock feature. https://www.samsung.com/us/support/troubleshooting/TSG01001987/#:~:text=You'll%20need%20to%20press,t....

Once you have checked this, if the dryer is still not working, it will require service. There’s a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/dryers/

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hi there! I definitely understand the need for a functioning dryer. It sounds like you've already checked most of the troubleshooting we would recommend for this. According to the following guide, the only other thing to check would be the child lock feature. https://www.samsung.com/us/support/troubleshooting/TSG01001987/#:~:text=You'll%20need%20to%20press,t....

Once you have checked this, if the dryer is still not working, it will require service. There’s a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/dryers/