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Constellation

FlexDry Dryer Won't Connect to WiFi

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Just got this dryer yesterday.  Followed all the instructions and tried all the tips from this post nothing works.

 

The SmartThings app gets to 98% and states that it is registering the device, then setup fails.  It looks like the dryer is just failing to connect to WiFi altogether.

 

Would appreciate some help from Samsung on this as it appears to have been a common issue in the past.

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Constellation

Re: FlexDry Dryer Won't Connect to WiFi

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I did!  As it turns out the dryer cannot communicate over a 5GHz wireless network (Samsung, it would be great if you could add a warning for this in the SmartThings app!).  If you have a duel band network like I do, make sure your phone is connected to the 2.4GHz band before starting setup, and select the 2.4GHz band when configuring the dryer as well.

 

If you only see 1 network name when searching, it's because both your 2.4GHz and 5GHz bands have the same name.  I'd recommend going into your router settings and changing them to somthing like "My Network (2G)" and "My Network (5g)" so you are able to select the band you need.  This should help with future setup as well as you should always use 2.4GHz for smart devices.

 

Hope this works for you as well!

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Samsung Moderator
Samsung Moderator

Re: FlexDry Dryer Won't Connect to WiFi

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For assistance with your SmartThings connection, please reach out to the support team at 866-813-2404. or via email at support@smartthings.com.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: FlexDry Dryer Won't Connect to WiFi

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Did you ever get this resolved? Got my set today and getting same message when attempting to connect dryer. 

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Highlighted
Constellation

Re: FlexDry Dryer Won't Connect to WiFi

JUMP TO SOLUTION

I did!  As it turns out the dryer cannot communicate over a 5GHz wireless network (Samsung, it would be great if you could add a warning for this in the SmartThings app!).  If you have a duel band network like I do, make sure your phone is connected to the 2.4GHz band before starting setup, and select the 2.4GHz band when configuring the dryer as well.

 

If you only see 1 network name when searching, it's because both your 2.4GHz and 5GHz bands have the same name.  I'd recommend going into your router settings and changing them to somthing like "My Network (2G)" and "My Network (5g)" so you are able to select the band you need.  This should help with future setup as well as you should always use 2.4GHz for smart devices.

 

Hope this works for you as well!

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Constellation

Re: FlexDry Dryer Won't Connect to WiFi

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Wow thank you so much that actually worked for me!!!! 

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