Bought Washer in 2019, everything was working well until this past weekend. Main Washer (front) stopped washing. I’ve tried a few recommendations already; draining and cleaning the emergency drain/pump filter, and most of the other maintenance suggestions as per the manual. Checked the locking latch; no issues. It’s still not working. I see the water cycling through, but it doesn’t spin/agitate. In addition, it doesn’t give me a code. Hope it’s a quick fix, got family at home from out of town; laundry is piling up.
Thanks in advance…
Solved! Go to Solution.
Hi there! I can certainly understand your concern with your washer not spinning. It sounds like you've already checked all the troubleshooting steps we would recommend. However, I'm going to provide a link to our full guide so you can be sure you've checked it all. https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Once these steps are completed, if the washer is still not spinning, it will require service. There’s a couple options here we can take based on your warranty status.
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team.
If you’re out of the one-year manufacturer’s warranty:
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/washers/