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Flexwash Upper Door Will Not Open - WV55M9600A

(Topic created: 12-06-2021 01:37 PM)
user18yUiBaH9q
Astronaut
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Washers and Dryers

My Flexwash model WV55M9600A upper washer door will not unlock.  It ran through the cycle fine, but the door will not unlock.  I tried running the rinse/spin cycle to try to see if it would unlock, but it didn't work.  I've unplugged it and waited 5 minutes before plugging it back in and it still will not unlock.  I've tried opening while it is turned on, while it is turned off and nothing is working.

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SamsungJam
Community Manager
Community Manager
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Washers and Dryers

Oh no!  Let's help you get that back opened again.  I'll be providing you with a link to assist with that: http://publish.samsungsimulator.com/simulator/03080ab1-e80d-4103-82f5-8580e0b96559/#!topic/maintenan... the door staying locked is usually an indicator that there is a water inside of the machine.  You'll need to access the emergency drain hose and drain the water.  I highly suggest having a bowl and towel available so that you can catch the water.  

If this doesn't work, don't hesitate to send me a private message so that we can schedule a technician out.  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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SamsungJam
Community Manager
Community Manager
Options
Washers and Dryers

Oh no!  Let's help you get that back opened again.  I'll be providing you with a link to assist with that: http://publish.samsungsimulator.com/simulator/03080ab1-e80d-4103-82f5-8580e0b96559/#!topic/maintenan... the door staying locked is usually an indicator that there is a water inside of the machine.  You'll need to access the emergency drain hose and drain the water.  I highly suggest having a bowl and towel available so that you can catch the water.  

If this doesn't work, don't hesitate to send me a private message so that we can schedule a technician out.  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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