The audio panel tones and end cycle alarm chime on my Samsung FlexWash washing machine are all of a sudden very quiet. The alarm option is on and I've tried unplugging/replugging and doing a factory reset. I can still very faintly hear the sounds but just barely audible. Maybe something shorted out on the board. Other than that everything works. Is there anything simple I should do before just going through warranty repair?
Hello there, and thank you for reaching out to our Samsung Community. I definitely would recommend you giving these troubleshooting steps in the article included here- https://www.samsung.com/us/support/answer/ANS00091262/ a try.
Regrettably, if the results are still the same and the sound/alarm is still very quiet we advise having a technician service the washer. You can complete the steps here- https://www.samsung.com/us/support/service/ to set up your service request. We also can be contacted directly by selecting any moderator and clicking on the chat option with your full model and serial number to proceed.
I have had nothing but problems with the Flexwasher I purchased over a year ago. I wanted the flex washer and flexdryer capability for smaller loads. First, they delivered customer returned product, which was discovered after delivery and I had given away my Maytag Neptune set (HUGE REGRET). Reaching Samsung was a joke, after a week or two, they told me I would have to wait for 4 months for a new machine. In desperation, I kept it. BIG MISTAKE! Contacting Samsung is a round circle, poor user documentation and lousy customer service. I would never recommend purchasing products. All I want to do is have the tuneplay on the Washer, it faded it/out/ and now no noise at all. I like to cheery tune on the dryer. Out of warranty. so out of luck
