cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
userwArhft5PKR
Asteroid

Flexwasher 1dc4 error won't clear

Have a WV55M9600AV/A5 washer. Been fine for the last year. Yesterday started showing 1DC4 error on the top washer and won't clear. Tried unplugging, no change. Checked "rubber button next to the latch", it's present. Pressed the button in the lid myself, didn't fix it. Door is definitely closed, but the error won’t clear. What’s the next step?

13 REPLIES 13
Samsung Moderator
Samsung Moderator

Re: Flexwasher 1dc4 error won't clear

Will you please send a private message with the serial number of the washer? http://bit.ly/2XERsky

Reply
Loading...
userwArhft5PKR
Asteroid

Re: Flexwasher 1dc4 error won't clear

Sent a PM via the bit.ly link. Do you need anything else?

 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Flexwasher 1dc4 error won't clear

Thank you. I have received your messages and will follow up with you there.

Reply
Loading...
userRcJTLRkByC
Constellation

Re: Flexwasher 1dc4 error won't clear

Hi there I am also having the same issue as desribed by the first person. Washer is also a WV55M9600AV/A5, left unplugged for a day no change. The button next to the latch is present, I click the door shut and make sure the top lid is closed as well. Can you provide the link so i can send you my serial number.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Flexwasher 1dc4 error won't clear

@userRcJTLRkByC You can send me your serial number via this link Smiley Happy

Reply
Loading...
userRcJTLRkByC
Constellation

Re: Flexwasher 1dc4 error won't clear

Sorry I missed the email and then was out of town for a bit. Could you please resend the link so I can verify my serial number

Reply
Loading...
user28xSo5B1Qz
Constellation

Re: Flexwasher 1dc4 error won't clear

I'm having the same problem. Please assist.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Flexwasher 1dc4 error won't clear

@user28xSo5B1Qz  Please send us a private message with the full model code and serial number: Link

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Flexwasher 1dc4 error won't clear

Reply
Loading...