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Original topic:

My Samsung moisture sense dryer quits early

(Topic created: 09-22-2023 10:44 AM)
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communityuser34938ud
Constellation
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Washers and Dryers

I have a Samsung moisture sense dryer that will go from how ever much time is on the timer to zero and shut off after 5 minutes. My dryer is only 4 months old. Please help.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hi there, I can certainly understand the need for the dryer to complete the cycle(s) and the good news is, this is something that usually can be resolved with some simple troubleshooting steps. I'm providing a link below to our guide on what steps to take if the dryer isn't drying properly. 

 

 

 

https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly

 

 

 

However, if this does not help then this will require service. Based on your statement the dryer is still within warranty, and you have a couple of options to contact us directly using any method listed below:

 

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number.

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3 Replies
ChaosSaber
Neutron Star
Options
Washers and Dryers
Have you tried time dry
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communityuser34938ud
Constellation
Options
Washers and Dryers
I have
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hi there, I can certainly understand the need for the dryer to complete the cycle(s) and the good news is, this is something that usually can be resolved with some simple troubleshooting steps. I'm providing a link below to our guide on what steps to take if the dryer isn't drying properly. 

 

 

 

https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly

 

 

 

However, if this does not help then this will require service. Based on your statement the dryer is still within warranty, and you have a couple of options to contact us directly using any method listed below:

 

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number.

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