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Smart Care Top Loading Washer constantly Off balance with Sheets and Towels

(Topic created: 08-30-2022 10:37 AM)
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userSAZqg46c3y
Astronaut
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Washers and Dryers

My Top loading washer is constantly going off balance when I wash a load of sheets or towels.  For the sheets I use the bedding wash option.  It's very frustrating to have to rearrange the load every single time,   I am not overloading - I am washing 1 set of sheets.  Any ideas?? 

 

 

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hi there, I can certainly understand how frustrating it is to have your washer become unbalanced during each wash cycle. It sounds like you've already checked the most common causes for this. Our next recommendation would be to follow the step provided in this link: https://www.samsung.com/us/support/troubleshooting/TSG01000997/

Once these steps are completed, if the washer still will not complete a cycle, it will require service. There’s a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/washers/

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3 Replies
PowerUser
Comet
Options
Washers and Dryers
Is the machine itself balanced?
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solarfly
Astronaut
Options
Washers and Dryers
Check the arms under the motor, that hold it in place. Sounds like a failing rubber gromet.
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Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hi there, I can certainly understand how frustrating it is to have your washer become unbalanced during each wash cycle. It sounds like you've already checked the most common causes for this. Our next recommendation would be to follow the step provided in this link: https://www.samsung.com/us/support/troubleshooting/TSG01000997/

Once these steps are completed, if the washer still will not complete a cycle, it will require service. There’s a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/washers/