The above washer does not respond consistently to the selected water temperature. Sometimes selecting HOT the cycle will begin and hot water can be felt coming through the hot hose, more often cold water will be coming through the cold hose. Selecting COLD will sometimes result in cold water but just as often it will deliver hot water. Rebooting (unplugging) washer does not change or resolve. Been going on for about 5 months. Suggestions?
Hi there, Thanks so much for reaching out about this. I can certainly understand the frustration of not getting the right temperature water in your washer. I'd first like to provide the following link to our troubleshooting guide for this issue. It has detailed information on what steps to take if your washer is not getting the right temperature water.
Once these steps are completed, if the washer is still not using the right temperature water, the unit will require service. There are a couple options here we can take based on your warranty status. If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below: 1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above. 2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread. 3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation. 4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. If you’re out of the one-year manufacturer’s warranty: 1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop. 2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/washers/
