Washing machine and dryer are two different colors of champagne. I was told by Charles that, We would love to discuss your washing machine to determine how we can best assist you. The reference number is <HIDDEN> and to respond via this forum.
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Not sure who Charles is and why he would send you here, but it's not how it works. I assume it was a chat or call rep, and sounds like he just sent you here to not have to deal with it. I'd call back.
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