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Original topic:

Washer keep getting unbalanced when in spin cycle

(Topic created: 05-25-2021 03:49 AM)
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userXMAop3vAdu
Constellation
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Washers and Dryers

My Samsung Active Waterjet gives an unbalanced code every time it’s starts spinning. My wife has been attempting to wash a load of clothes for two days now 

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SamsungLK
Samsung Moderator
Samsung Moderator
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Washers and Dryers

I'm sorry to hear this, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01002001/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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