Original topic:

dv431 turns on I push power to start and I hear a clicking sound

(Topic created: 11-17-2024 05:53 PM)
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Members_QDXgOa2
Constellation
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Washers and Dryers

my Samsung dry model dv431 turns on I push power to start and I hear a clicking sound and it turns off and no codes come up so I'm stuck please help thanks 

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LongHiker
Galactic Samsung Care Ambassador
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Washers and Dryers

@Members_QDXgOa2 I wouldn't recommend posting your personal email address in a public discussion group. 

Samsung_Moderator
Community Manager
Community Manager
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Washers and Dryers

Hello and thank you for reaching out to our Samsung Community. Unfortunately, if your dryer isn't spinning once powered on, it usually means that service is required. There's one quick test to perform to make sure that the cycle is being started correctly starting with our article here for review- https://www.samsung.com/us/support/troubleshooting/TSG01001987/

 

If service is needed, regardless of the warranty status, you can submit a service request here with our authorized service centers within your area- https://www.samsung.com/us/support/service/.

 

However, if the dryer is still within the warranty, and you would like for us to assist with the service aspect, you can Private Message any moderator by clicking on the chat option with your full model and serial number to proceed.