Original topic:

washer will not balance

(Topic created: 02-26-2024 10:06 AM)
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Members_6TiFguf
Constellation
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Washers and Dryers

i just bought a new Samsung washer yesterday and nothing we do will balance it.  Every time the spin cycle starts its jumping and banging all over the place making a horrible racket

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
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Washers and Dryers

Hello there, and thank you for reaching out to our Samsung community, I definitely understand your concern and recommend calibrating the washer due to the recent service repair to ensure adequate performance.  

 

As calibration ensures accurate weight detection by the washer. You want to make sure the tub is empty before running calibration. Then follow the steps below:

  1. Press Power to turn on the washer.
  2. Press and hold Temp. and Delay End simultaneously for 3 seconds.
  3. Press Start/Pause (Hold to Start) to start calibration.
    • The tub rotates clockwise for approximately 2 minutes.
  4. When complete, “0” appears on the display, and the washer turns off automatically.

These steps may differ depending on your model and control panel so we encourage you to download the e-manual for your specific model here- https://www.samsung.com/us/support/downloads/ for further assistance. 

 

Please feel free to contact us directly using any contact method listed below, if needed:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number, we would love to assist you further.

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2 Replies
ChaosSaber
Neutron Star
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Washers and Dryers
I had mine repaired and ever since then, it won't balance either, I would have it looked at
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hello there, and thank you for reaching out to our Samsung community, I definitely understand your concern and recommend calibrating the washer due to the recent service repair to ensure adequate performance.  

 

As calibration ensures accurate weight detection by the washer. You want to make sure the tub is empty before running calibration. Then follow the steps below:

  1. Press Power to turn on the washer.
  2. Press and hold Temp. and Delay End simultaneously for 3 seconds.
  3. Press Start/Pause (Hold to Start) to start calibration.
    • The tub rotates clockwise for approximately 2 minutes.
  4. When complete, “0” appears on the display, and the washer turns off automatically.

These steps may differ depending on your model and control panel so we encourage you to download the e-manual for your specific model here- https://www.samsung.com/us/support/downloads/ for further assistance. 

 

Please feel free to contact us directly using any contact method listed below, if needed:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number, we would love to assist you further.