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Original topic:

Apps are crashing and tv keeps freezing

(Topic created: 11-22-2020 04:27 PM)
userBxyuigB4Yy
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4k, 8k and Other TVs

I just bought the UN70TU7000BXZA yesterday and it already has major issues. Apps (Netflix and Prume Videos) crash within a couple of minutes. I have tried all of the troubleshooting solutions and nothing has worked (hard reset, factory reset, router reset, updating the software, updating the app). The TV even freezes when I am just accessing the settings menu. I have another Samsung TV in my room and it doesn't have this problem at all. Online support was not able to help at all.  This is extremely frustrating as it would be difficult for me to carry this TV out to my car to bring it in for an exchange or warranty repair. 

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SamsungStephanie
Samsung Moderator
Samsung Moderator
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4k, 8k and Other TVs

If you have tried all the following in the link below, service is required. 

https://www.samsung.com/us/support/troubleshooting/TSG01003027/ 

 

To have service set up, please feel free to reach out to us directly via one of the following options and with a link to our thread.

 

  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungAl
Samsung Moderator
Samsung Moderator
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What firmware version is the TV currently running?


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userXmQIMTytX9
Astronaut
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Have you received any help with this issue because I’m experiencing the same problems with my tv I purchased 

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SamsungStephanie
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

If you have tried all the following in the link below, service is required. 

https://www.samsung.com/us/support/troubleshooting/TSG01003027/ 

 

To have service set up, please feel free to reach out to us directly via one of the following options and with a link to our thread.

 

  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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SamsungStephanie
Samsung Moderator
Samsung Moderator
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4k, 8k and Other TVs

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 3.21.2021, will be removed to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a post, that you include as much details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the community!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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