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Original topic:

A12 goes blank when screen is pressed or set down hard

(Topic created: 04-18-2023 08:16 AM)
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applejack69
Constellation
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A Series & Other Mobile

What causes my a12 to go blank when I press on the screen or set it down to hard?

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Samsung_Moderator
Community Manager
Community Manager
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A Series & Other Mobile

Hi applejack69, welcome to the Community, and thank you for reaching out. If the screen is going blank on impacts as you described, it may be time to get the A12 evaluated by a certified technician. 

For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hi applejack69, welcome to the Community, and thank you for reaching out. If the screen is going blank on impacts as you described, it may be time to get the A12 evaluated by a certified technician. 

For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html