JUMP TO SOLUTION Solved

Original topic:

My Ao5 screen turned off while browsing and won't turn back on

(Topic created: 11-04-2024 06:22 AM)
480 Views
Her_Ethel
Astronaut
Options
A Series & Other Mobile

i was browsing on my device and the screen went off.

it has been two days now and it does not come on at all even when it is plugged in.

i tried the power button and down volume button thing. i long pressed the power button too and no sign.

the device was about 40% when it went off. 

what do i do.

i just got it and it is still under warranty

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
GaryB82
Galactic Samsung Care Ambassador
Options
A Series & Other Mobile

If it won’t power on you would need to contact support and have it sent in for repair or contact a service center near you.

https://www.samsung.com/us/support/contact/



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


View solution in context

1 Reply
Solution
GaryB82
Galactic Samsung Care Ambassador
Options
A Series & Other Mobile

If it won’t power on you would need to contact support and have it sent in for repair or contact a service center near you.

https://www.samsung.com/us/support/contact/



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.