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A13 screen turns off when talking?

(Topic created: 11-06-2022 01:54 AM)
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luvbone
Constellation
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A Series & Other Mobile

Why does my A13 screen turn off while I'm talking

 

 
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Samsung_Moderator
Community Manager
Community Manager
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A Series & Other Mobile

Hello luvbone
, Thank you for posting within the community! I'd like to help answer your question. While on a call the A13 screen turns off due to the proximity sensor. When you are on a call, the screen will turn off when you hold the phone to your ear to prevent accidental touches, and then turn on when you move the phone away.

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Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello luvbone
, Thank you for posting within the community! I'd like to help answer your question. While on a call the A13 screen turns off due to the proximity sensor. When you are on a call, the screen will turn off when you hold the phone to your ear to prevent accidental touches, and then turn on when you move the phone away.