A14 pop up keeps coming to try and connect BT to old phone

[Mitmatt]

My newer phone A14 Samsung had a pop up trying to connect my phone via Bluetooth to my old phone which was turned off. Somehow it was turned on and its bluetooth enabled as well as my new phone somehow had it's bluetooth turned and tried to pair. My old phone had my new phone paired but I haven't used my old phone in over a year. Hacking maybe?

[userello]

It could be don't trust it Damsung needs a security team

[meself]

Bluetooth can be bad option not sure why it's doing that

[Dinop43]

New phone old phone. Were you using smartswitch. Could have been trying to transfer old phones apps and settings to the new phone

[SamsungRyder · Accepted solution]

Hello, welcome to the Community, and thanks for reaching out. I can certainly see how this could be concerning with it trying to connect via Bluetooth to your old phone. First, we can try resetting your Bluetooth and network settings, using this guide: https://www.samsung.com/ca/support/mobile-devices/reset-bluetooth-settings-on-your-galaxy-phone/

If after this it continues to try to connect on its own and turning on on its own, it may be a third-party application that is the culprit. You can see tis with Safe mode: https://www.samsung.com/us/support/answer/ANS00062983/
If the behavior is not present under Safe mode, then remove third-party applications and restart each time until you find out which app(s) were causing this to occur. 

Lastly, if the behavior is present even in Safe mode, it may be time to try a factory reset. Back up everything you can beforehand (https://www.samsung.com/us/support/answer/ANS00060517/) then perform the factory reset: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung  or to ship the phone in for service, please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

3. Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html