Battery overheating on A13 5G

[userGGCC6ora9W]

Every time I use Firefox on my phone Galaxy A13 5G my battery keeps heating up and I have to turn it off I updated everything on my phone apps software and Google Play services but it still isn't cooling off what can I do to help keep its battery temperature down 

[realaud]

Don't use Firefox? Does this happen with any other apps? I have found Firefox to be a resource sucker ev on computer, so I stopped using it.

[SamsungRyder · Accepted solution]

Hey there! I absolutely understand how concerning it can be when your device feels like it is overheating. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ You can also try clearing the cache partition of the phone.

Turn off the device.
Press and hold the Volume Up key, then press and hold the Side key.
When the green Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times to highlight wipe cache partition.
Press Side key to select.
Press the Volume down key to highlight yes, them and press the Side key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Side key to restart the device.

If you're still having the same problem I would suggest doing a factory data reset on the device. 

https://www.samsung.com/us/support/answer/ANS00062029/

If your phone is getting too warm to touch, repairs would be recommended in order to have the technicians evaluate the device. You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864. 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html