drivingcat
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a week ago in
A Series & Other Mobile
I try everything but nothing is working I restarted my password for my account I don't see restart password and I try the password it was suppose to be and I am lock out. How can I open my secure folder? Please help
LuluR
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a week ago in
A Series & Other Mobile
Long press the secure folder and press the little info button and after that press "Secure Folder settings". Once you've pressed it go to lock type and put in you're secure folder password then you can change the password.
drivingcat
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a week ago in
A Series & Other Mobile
I try but it sends me back to the lock screen
LuluR
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a week ago in
A Series & Other Mobile
Do you try to put in the password into it
drivingcat
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a week ago in
A Series & Other Mobile
Yes and I lock out for 10 minutes
LuluR
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a week ago in
A Series & Other Mobile
You can also just reset it using your Samsung account
drivingcat
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a week ago in
A Series & Other Mobile
I try that and I am still lock out
LuluR
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a week ago in
A Series & Other Mobile
Did you press "Forgot pin"
drivingcat
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a week ago in
A Series & Other Mobile
I don't see that
LuluR
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a week ago in
A Series & Other Mobile
Get the password wrong once and see if it says "Forgot password"
![](/skins/images/7D3185DDFEC6E90C610EE03DB8545EDB/responsive_peak/images/icon_anonymous_message.png)
![](/skins/images/7D3185DDFEC6E90C610EE03DB8545EDB/responsive_peak/images/icon_anonymous_message.png)