Samsung A15 5G black screen issue on phone calls

[indiann]

Every time I make a phone call the screen automatically goes black making it impossible to see when it is required to put in passwords, pin numbers and codes. India

[meself]

Run the diagnostic test and submit feedback

[3Fees]

Change your screen timeout to longer time the screen stays on.

Cheers
3Fees

[Samsung_Moderator · Accepted solution]

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html