Original topic:

Purchased a second hand Samsung A54, Google account still attached from previous owner that is deceased?

(Topic created: Tuesday)
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DeZom
Constellation
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A Series & Other Mobile

Hello Samsung community. Last week my mother bought a Samsung A54 from an estate sale. When I tried to set it up the phone still had a google account connected to it, preventing me from continuing. The original owner is dead. Is there anything I can do? 

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GaryB82
Galactic Samsung Care Ambassador
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Sorry but you canā€™t bypass the lock you would need the password from the previous owner 



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Red Giant
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A Series & Other Mobile
Contact google and explain the situation, Google can reset the Google account , show them the obituary notice. It may take a little time and keep escalating . Problem solved. šŸ‘

Cheers
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Lynziegh
Constellation
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I would think you could do a hard reset, but maybe I'm wrong.
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