Restoring contacts /pics and tracking phone that was stolen

[useraPwwgzjKVG]

My j7 phone was stolen. I have 2 questions. How do I get the contacts and pictures I had on that stolen phone? Also how can I track my phone?

[Samsung_Stephanie · Accepted solution]

Oh no, I am so sorry to hear that happened to you. Same thing happened to me not too long ago. As far as tracking, there isn't much. You can try using the findmymobile.samsung.com link if you have remote accessing turned on within the samsung account. The only downside, is that the remote accessing would have had to have been turned on prior to the device being stolen. You can also try Android Device Manager from Google. The only real difference is that one pulls from the Google Account and the other from the Samsung Account. It will not give you an exact location, but I believe it's accurate within "X" amount of feet. As far as contacts and pictures, these would have needed to be saved to a cloud account or other storage location in order to retrieve them. For example, if you had set up to have your contacts sync to your Google account, then signing into that Google account on a different device would pull in those synchronized contacts. 

[user2NiqgPFkIs]

My j7 was stolen how do I track it and get my stuff off the phone 

[user2NiqgPFkIs]

How do I do this 

[MrZell]

If your device has been registered Samsung account, we recommend using your Samsung Account to find your device and it will also allow you to restore contacts.

Findmymobile troubleshooting steps are located here: http://www.samsung.com/us/support/troubleshooting/TSG01001539/

[userwmv5AVLRYN]

that can only work if the phone has not been hard reset..  otherwise forget it 

[MrQue]

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[userHnXTQVWaH1]

How do I block or lock the stolen phone and make it unworkable for the thief 

[knightsurgeon]

You would need to call your carrier and have them "blacklist" the IMEI number on the device.