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Samsung A12 adaptive brightness doesn't work

(Topic created: 08-27-2022 08:53 AM)
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Gallaptiql
Galaxy
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A Series & Other Mobile
Hello, so recently I got the new Android 12 update for my A12 but I realized my adaptive brightness wouldn't dim nor brighten my phone screen for some reason I've tried to look up how to reset it didn't work I turned it off then back on still didn't fix it and now I don't know what to do I really enjoy my adaptive brightness and if I don't have it I could go crazy!!!!! Can some PLEASE help Me fix this!?!?!?

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Samsung_Moderator
Community Manager
Community Manager
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A Series & Other Mobile

Hello, we understand how frustrating it is when adaptive brightness is not working. Try resetting the feature using these steps:

  1. Open the Settings app, then go to Apps → See all apps.
  2. Scroll through your app info list and tap on the Device Health Services entry.
  3. Tap the Storage & cache section.
  4. Hit the Manage space button.
  5. Tap the Reset adaptive brightness button.
  6. Select OK to save and confirm your choice, and it'll revert to the factory default settings.

If the feature is still not working correctly, you can try a factory reset. https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is still not helpful, then it is recommended to have the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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10 Replies
stxphnicole
Asteroid
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A Series & Other Mobile
How did you get the Android 12 update is my question 😭 I have an A12 but like yeah
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Gallaptiql
Galaxy
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I don't know but the model number/access type would also be a important reason if you do. I got it on this A12 which is the SM-A125U.
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jeremiaho0706
Asteroid
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I have the same type of phone as you why haven't I got an android 12 update
Gallaptiql
Galaxy
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A Series & Other Mobile
I don't know why you haven't go it yet but it should have it
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Gallaptiql
Galaxy
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It was released for all of them but can any help me
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Gallaptiql
Galaxy
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A Series & Other Mobile
The android 12 update might not be available for likely reasons regarding your phone being the locked version instead of the unlocked version of the Samsung galaxy A12
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Gallaptiql
Galaxy
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A Series & Other Mobile
It still don't work though like anyone please help me!
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Gallaptiql
Galaxy
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A Series & Other Mobile
For anyone wondering my model number is: SM-A125U
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userq8CbWf4GYs
Constellation
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A Series & Other Mobile

I have been a Samsung fan 4ever... my wife, my father, my brothers and all my friends have Samsung...I have never been so disappointed with Samsung and its built-in brightness does not work regardless.

And no reply from Samsung about the issue🥵🥵🥵

Samsung SM-A125F/DS

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