Original topic:

Samsung A12 adaptive brightness doesn't work

(Topic created: 10-13-2022 06:47 AM)
A Series & Other Mobile
Hello, so recently I got the new Android 12 update for my A12 but I realized my adaptive brightness wouldn't dim nor brighten my phone screen for some reason I've tried to look up how to reset it didn't work I turned it off then back on still didn't fix it and now I don't know what to do I really enjoy my adaptive brightness and if I don't have it I could go crazy!!!!! Can some PLEASE help Me fix this!?!?!?

10 Replies
Community Manager
Community Manager
A Series & Other Mobile

Hello, we understand how frustrating it is when adaptive brightness is not working. Try resetting the feature using these steps:

  1. Open the Settings app, then go to Apps → See all apps.
  2. Scroll through your app info list and tap on the Device Health Services entry.
  3. Tap the Storage & cache section.
  4. Hit the Manage space button.
  5. Tap the Reset adaptive brightness button.
  6. Select OK to save and confirm your choice, and it'll revert to the factory default settings.

If the feature is still not working correctly, you can try a factory reset. https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is still not helpful, then it is recommended to have the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html