Original topic:

Samsung A54 randomly rebooting and locked out issue

(Topic created: Thursday)
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c_hirchak
Constellation
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A Series & Other Mobile

Samsung A54

Hi all. 

I work in the IT department for a county government, and my phone spontaneously and randomly reboots whenever I'm in the courthouse, most often while I'm in the IT department; I'm the only person in the courthouse who has this problem, and there is zero literature about this sort of thing online.  The other day I was trying to text somebody and it kept rebooting on me before I could even start to write the text.  I walked all the way to the other side of the courthouse as far as I could away from the IT department only for it to constantly reboot less than 5 seconds after putting in my password.  Then it tells me that I've made too many incorrect password attempts after making Zero incorrect attempts and that I was locked out.  But I wasn't locked out for 5, 8, or 10 minutes, it turned itself all the way up to 11 and locked me out for 24 hours!  Not only that, but after the 24 hours were up, the clock reset itself and continues to reset itself every time I turn the phone off to troubleshoot it.

I've looked on Smartthings to see if I can unlock it there, but it wants to send a code to my phone to verify that it's me, so I can't use that.  I'm really trying not to factory reset my phone cause I havne't backed it up in at least 2-3 months.

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LongHiker
Galactic Samsung Care Ambassador
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@c_hirchak Shielded case? I'm guessing that you mean some type of RF shielding? If so, don't be surprised if your signal strength and connectivity drop. Because that all depends on RF signals. 

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