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Original topic:

Unable to access Samsung Cloud due to not receiving 2 step verification code

(Topic created: 01-20-2021 09:56 AM)
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userhw0J1kKNl2
Constellation
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‎01-15-2021 09:29 AM (Last edited ‎01-20-2021 09:58 AM by Samsung Moderator ) in 

A Series & Other Mobile

I lost my samsung phone recently and i have been trying to access my samsung cloud but whenever i try to open gallery or other synced items, a verification pops up to verify its me by sending a notification. I am not getting any notifications whatsoever, i also used my friends phone and loging in into his samsung phone but didnt get any notification either. Please help

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SamsungAdam
Samsung Moderator
Samsung Moderator
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‎01-20-2021 09:56 AM (Last edited ‎01-20-2021 09:58 AM ) in 

A Series & Other Mobile

I would recommend reaching out to our Samsung Accounts team directly at (855) 795-0509 for further assistance.


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